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Floogos

Support ticket triage

A ticket comes in by form or email. Instead of someone reading it to assign it:

  1. Jev: Classify picks the team (billing, technical, sales) with extra urgency and frustration questions in the same call.
  2. Each port of Jev: Classify (one per team) sends the ticket to its queue; Uncertain goes to human review.
  3. If jev.extra.urgente.answer is yes, the on-call channel is alerted.

Result: assignment in under a second, urgency already flagged and doubts in a person’s hands.