Mercado Libre - Answer Question

Description

This module allows answering questions that buyers ask about your products. Answering quickly improves your ranking and reputation.

Configuration

Credentials

This module requires Mercado Libre (OAuth) credentials with the following fields:

Field	Description
`access_token`	OAuth access token with write permissions

Parameters

Field	Type	Required	Description
`credentials_id`	string	Yes	Credentials ID
`question_id`	string	Yes	Question ID to answer
`text`	string	Yes	Answer text

Output

{
  "success": true,
  "answer": {
    "question_id": 123456789,
    "text": "Hola! Si, tenemos stock disponible. Cualquier consulta estamos a las ordenes.",
    "date_created": "2024-01-15T10:35:00.000-03:00",
    "status": "ACTIVE"
  },
  "question_id": 123456789,
  "answer_text": "Hola! Si, tenemos stock disponible...",
  "message": "Question 123456789 answered successfully"
}

Usage Example

Simple answer

{
  "credentials_id": "meli_cuenta",
  "question_id": "123456789",
  "text": "Hola! Si, tenemos stock disponible. Gracias por tu consulta!"
}

Shipping answer

{
  "credentials_id": "meli_cuenta",
  "question_id": "987654321",
  "text": "El envio es gratis a todo el pais. Demora 3-5 dias habiles. Saludos!"
}

Technical information answer

{
  "credentials_id": "meli_cuenta",
  "question_id": "456789123",
  "text": "Las medidas son: Alto 15cm, Ancho 30cm, Profundidad 20cm. Peso: 2.5kg. Te sirve?"
}

Answer inviting to buy

{
  "credentials_id": "meli_cuenta",
  "question_id": "789123456",
  "text": "Si, es compatible! Compralo sin problemas y ante cualquier duda estamos para ayudarte."
}

Example Workflows

Automatic response with AI

[Question webhook] -> [MeliGetQuestions] -> [ChatGPT response] -> [MeliAnswerQuestion]

Predefined responses

[Question received] -> [Classify topic] -> [Get base response] -> [MeliAnswerQuestion]

Assisted manual response

[MeliGetQuestions unanswered] -> [Show in panel] -> [User writes] -> [MeliAnswerQuestion]

Usage with ExecuteScript

// Generate response based on question
const pregunta = ctx.data.question;
const item = ctx.data.item;

// Predefined responses by keyword
const respuestas = {
  stock: `Hola! Si, tenemos ${item.available_quantity} unidades en stock. Compralo sin problemas!`,
  envio: `El envio es ${item.shipping?.free_shipping ? 'GRATIS' : 'con costo'} a todo el pais. Llega en 3-5 dias habiles.`,
  precio: `El precio publicado es el final. No hacemos descuentos fuera de las ofertas de Mercado Libre.`,
  garantia: `${item.warranty || 'Tiene garantia de 6 meses por defectos de fabricacion.'}`,
  default: `Hola! Gracias por tu consulta. Podrias darnos mas detalles sobre tu duda?`
};

const texto = pregunta.text.toLowerCase();
let respuesta = respuestas.default;

if (texto.includes('stock') || texto.includes('disponible')) {
  respuesta = respuestas.stock;
} else if (texto.includes('envio') || texto.includes('demora')) {
  respuesta = respuestas.envio;
} else if (texto.includes('precio') || texto.includes('descuento')) {
  respuesta = respuestas.precio;
} else if (texto.includes('garantia')) {
  respuesta = respuestas.garantia;
}

ctx.data = {
  question_id: pregunta.id,
  text: respuesta
};

Best Practices

DO

Answer quickly (less than 1 hour is ideal)
Be friendly and professional
Include useful information
Invite to buy at the end
Use “Regards” or “Thanks for your inquiry”

DON’T

Include contact information (phone, email, WhatsApp)
Mention other platforms
Use offensive language
Provide false information
Ignore the question

Common Errors

Error	Cause	Solution
”Question not found”	Incorrect ID	Verify question_id
”Question already answered”	Already answered	Cannot answer twice
”Invalid answer text”	Invalid text	Verify it is not empty
”Answer contains forbidden content”	Forbidden content	Remove contact information

API Used

API: Mercado Libre API
Endpoint: POST /answers
Documentation: https://developers.mercadolibre.com/

Notes

You cannot edit an answer after sending it
Including contact information may result in penalties
Response time affects your ranking
Answers are public and visible to everyone
Mercado Libre may remove answers that violate policies

MeliGetQuestions - Get pending questions to answer
MeliGetItems - Get related item information
MeliGetUser - Get data of the user who asked